Legal
Refund and Cancellation Policy
Last updated
How the monthly Public courses plan and paid classes renew, how to cancel, what happens to your access when you do, and how to ask about a refund.
This policy explains how payments in ClikServ Course Studio renew, how to cancel, what happens to your access when you do, and how to ask about a refund. Every payment is processed by Stripe; the product never holds your card details. The Terms of Service cover the rest of the agreement.
What you can pay for
| Purchase | How it is charged | What it gives you |
|---|---|---|
| Public courses plan | A monthly subscription at the price shown on the Pricing page, before you pay. Renews each month on the day you subscribed; a later price change applies to new subscriptions, not to yours. | Every public course, the AI tutor and labs in those courses, and a monthly allowance of AI credits. |
| A paid class | Set by the class's teacher or an administrator: a one-time payment, a monthly subscription, or — when the class offers both — your choice between the two. The price and the kind of charge are shown on the class page and at checkout before you pay. | That class's courses and teacher help for as long as the payment or subscription covers. |
| Demo access | Free. No card is asked for. | The demo courses for the time an administrator has set. When the window ends, a plan is needed to continue. |
| Teacher plans (where offered) | A monthly subscription. | Course, class and student limits and monthly AI credits for teachers. |
Cancelling a subscription
- Cancel at any time from Pricing → Cancel subscription, or in Stripe’s billing portal via Manage billing. Both do the same thing.
- Cancelling stops the next renewal. You keep full access until the end of the billing period you have already paid for, and nothing is charged after that. The Pricing page shows the date your access ends.
- Changed your mind before that date? Choose Keep my plan on the Pricing page and the subscription carries on as before.
- A monthly class subscription is cancelled the same way; access to that class and its teacher help continues to the end of the paid period.
Moving from the monthly plan to a paid class
When a student on the Public courses plan joins a paid class, the plan is set to stop renewing at the end of its current period — the checkout tells you this before you pay. You keep the plan’s access until that date, and the class payment or subscription is what you pay from then on. The remainder of the month already paid for is not pro-rated against the class price.
Failed payments
If a renewal payment does not go through, the Pricing page says so and asks you to update your card in Manage billing. Access continues for a short grace period while Stripe retries; if the payment still fails, the subscription ends and access closes until a new payment is made. Nothing is charged twice.
Refunds
Because access continues to the end of every period you pay for, cancelling is the usual way to stop paying, and payments are not refunded automatically. We do consider refunds in the situations below, and wherever consumer law gives you a right to one.
- You were charged after cancelling, or charged twice for the same period.
- A class you paid for was cancelled by its teacher or the platform before it ran.
- A fault in the product kept you from using what you paid for and we could not fix it in time.
- Other circumstances a reasonable person would consider unfair — tell us what happened.
Ask within 30 days of the charge by writing to support at clikservinc.com from the email on your account, with the date and amount. Our support team reviews each request and, where a refund is agreed, issues it through Stripe to the original payment method; it usually appears within 5–10 business days depending on your bank. A teacher cannot issue refunds for a class directly — they are handled by support.
Deleting your account
Deleting your account from the Account page cancels every live subscription first, so you are never charged again, and then removes your data as the Privacy Policy describes. Deletion does not by itself refund the current period; ask us if you think a refund is due.
Billing questions
Anything about a charge, an invoice, a plan or a class price: support at clikservinc.com. Invoices and receipts are also available in Manage billing (Stripe’s portal). See Contact and Support for what to include.